Returns/Exchange

Confirmation Order

After you have placed your order, you will receive an order confirmation email. This email will include Payment Instructions. After we have received your payment, we will send you another email confirming that your order has been processed.

We will contact customers if we are unable or unwilling to fulfill an order.

Confirming Shipping:

After your order/s are processed, it will likely be shipped within 24-48hrs. E-mail a shipment confirmation mail to you with a tracking number, order tracking links, and how to get in touch with us if you have questions.

This email will include all details regarding shipping and the estimated delivery date. The email will include a “connect With Us” option that allows you to track the order manually by calling.

Customers can choose to have the order sent to their home or workplace. You can also opt for registered airmail, which is slightly more costly but offers greater security.

This type of delivery requires that the buyer sign the delivery. A message is sent to notify the buyer if the buyer isn’t available regarding the delivery attempt. After contacting the postoffice, details of which were included in the email sent at the time the package was delivered, the buyer can receive the package. The order will be held at the postal office for around 4 weeks before being sent back.

APO Addresses & PO Boxes: We deliver to both APO addresses as well as PO Boxes. As long as we offer the option, delivery will be made to any address. The primary address can be used to set the delivery address to APO/PO addresses.

Customs:

Your local Customs will treat your order like imported goods because we are located offshore in India. Your order goes through Customs. They might take a while to process your order for customs formalities. It is best to allow extra time for customs formalities and order in advance so that you do not get interrupted during this stage. The delay may be as short as a few days or even three weeks depending on the severity of the case.

Orders that were lost are reshipped and refunded. You must notify the customer service within eight weeks of receiving your order if there has been any delay. The customer care team will issue a refund or reshipment request for lost orders as soon as possible. No refunds or credit will be issued for reports received less than 8 weeks after the date of issue.

Refund Policy and Return Policy:

If your order arrives damaged or missing, we will send it back to you. If you prefer a complete refund, we will honor your request.

We will refund you for any partial orders. You will then be charged the price of the item you have received.

We ask that you allow us to wait 30 business days after the shipment. If after 30 days, you not received the order, or if you received any notification that your order was on hold or returned to sender, please contact us at support@vidalistavilla.com, and we act on your request promptly.

Returns/Exchange